1, Can I exchange the size if the clothing doesn't fit?
Answer: Yes, you can exchange it(within 7 days) for a new size if it doesn't fit, but the return shipping cost paid by yourself. So please choose a right size when creating order.
2, Can I return the packages after 7 days?
Answer: Uh, sorry for that, if you want to return the costume, please contact us within 7 days after you receive the packages. Because cosplay costumes are special clothing.
3, If costume has problem of the quality, can I return it or get some refund after 7 days?
Answer: Yes, you can contact us anytime within 30 days if the item has quality problem.
4, When I can get refund after I return the costumes?
Answer: After you return the costumes, please send us the tracking number. We will refund you within 5 days after we receive the package.
If you want to cancel order, exchange or return, please contact us via email:
service@xherosuits.com